Question 1

What types of vehicles are available for ground transportation?

Accepted Answer

Vitesse Worldwide boasts an unrivaled fleet, featuring executive and luxury Sedans, luxury SUVs, Stretch limousines, Executive Vans, and luxury Mini and Full-size Motor coaches. Each selection is tailored for private travelers, families, corporate teams, and large groups, offering comfort, discretion, and prestige for every occasion.

Question 2

Can international travel be arranged?

Accepted Answer

Absolutely. Vitesse orchestrates seamless travel across over 111 countries, partnering with elite local specialists to ensure flawless connections between airports, hotels, and corporate venues—no matter the destination.

Question 3

How does Vitesse handle special requests and VIP requirements?

Accepted Answer

A hallmark of Vitesse service is the personalized attention to unique preferences, from bespoke vehicle amenities and curated onboard refreshments to secure escorts, red-carpet arrivals, and other custom arrangements. Every wish is anticipated and delivered with meticulous care.

Question 4

Is the airport meet-and-greet service included?

Accepted Answer

Yes. Clients are greeted by professional chauffeurs who provide personal signage, luggage assistance, and swift passage from the terminal to their vehicle, transforming arrivals into seamless, stress-free experiences.

Question 5

Can recurring or multi-destination itineraries be managed?

Accepted Answer

Vitesse excels in orchestrating sophisticated, multi-leg travel—handling roadshows, corporate tours, global events, and ongoing travel programs. A single point of contact ensures consistency, transparency, and optimal oversight throughout the entire process, from planning to execution.

Question 6

How experienced are Vitesse’s chauffeurs?

Accepted Answer

Only the most seasoned professionals join Vitesse. Chauffeurs undergo rigorous screening and continual training, with decades of service to VIP clients, senior executives, and notable public figures—ensuring discretion and confidence at every stage.

Question 7

What safety protocols are in place?

Accepted Answer

Every journey is monitored in real time using advanced Telematic GPS and secure communications. Vehicles are meticulously sanitized before service, and executive protection is available upon request, ensuring the utmost in safety, privacy, and peace of mind.

Question 8

Are services suitable for confidential and restricted travel?

Accepted Answer

Vitesse rigorously upholds confidentiality via secure billing, comprehensive non-disclosure agreements, and privacy-focused operational protocols, making us the trusted choice for sensitive assignments and security-conscious travelers.

Question 9

How can a reservation be changed or canceled?

Accepted Answer

Clients can adjust or cancel bookings effortlessly via the Vitesse app, online portal, or 24/7 dedicated Call Center, with flexible policies designed for the realities of dynamic, high-level travel.

Question 10

What amenities can be expected in vehicles and aircraft?

Accepted Answer

Premium amenities include Wi-Fi, charging stations, refreshments, entertainment systems, and custom climate control. White Glove flight catering and other enhancements are available by request, delivering a uniquely tailored in-transit experience.

Question 11

How does billing and payment work?

Accepted Answer

Corporate accounts enjoy secure digital invoicing and statement management, with flexible international payment solutions available for all guests—ensuring transactions are effortless and secure. tailored in-transit experience.

Question 12

Who should I contact for support?

Accepted Answer

Vitesse provides 24/7 access to a dedicated client care team and personal account managers, prepared to resolve concerns, handle urgent requests, and ensure every detail is managed impeccably—day or night. Please get in touch with sales@vitesseworldwide.com

Question 13

How can I book your limousine service?

Accepted Answer

Our booking system is simple. Click the Quotes & Reservations button in the top right corner of the screen to enter your details and see your transportation quote.

Question 14

When do I receive my booking confirmation?

Accepted Answer

Normally, you will receive your confirmation through email just a few minutes after booking.

Question 15

How will my chauffeur be dressed?

Accepted Answer

Our chauffeurs are dressed in black suits, white collared shirts, Our gold signature ties and black polished shoes.

Question 16

Will your company be able to track my arrival flight?

Accepted Answer

Yes, we track all incoming flight arrivals. In most cases we can also determine if your departing flight is on-time, delayed, or been canceled.

Question 17

Cancellation Policy

Accepted Answer

Cancellation

Please be sure to obtain and retain your cancellation number.

Cancellations for Special Events WILL VARY from normal contracted cancellations.

No-Show Policy

If you do not see your chauffeur at the designated pick-up point, please do not leave before calling our dispatch office at (+1)203-327-9447 to assist in locating your chauffeur. Should you leave without contacting our office, the reservation will be fully billable.

Domestic (USA) Travel

All times are relative to local time of the pickup location.

Point to Point Transfers

Sedan: Must be cancelled 2 hours prior to scheduled pick-up time for most U.S. locations.

SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles: Must be cancelled 5 hours prior to schedules pick-up time for most U.S. locations. Late cancellations for Sedan, SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles will result in a late cancel charge of two-hours at the rate for the vehicle type or full charge depending on the location.

Mini Bus: must be cancelled 7 days in advance for most U.S. locations. The late cancellation charge for a Mini-Bus is $300USD.

Motor Coach: Must be cancelled 14 days in advance prior to scheduled pick-up time

Hourly Charters

Sedan must be cancelled 8 hours prior to scheduled pick-up time for most U.S. locations.

SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles must be cancelled 12 hours prior to scheduled pick-up time for most U.S. locations.

Late cancellations for Sedan, SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles will result in a full charge.

Mini-Bus must be cancelled 7 days in advance for most U.S. locations. The late cancellation charge for a Mini-Bus is $300USD.

Motor Coach must be cancelled 14 days in advance for most U.S. locations. The late cancellation charge for a Motor Coach is 50% of the total trip cost.

If the cancellation occurs when the vehicle is enroute or on location a full no-show charge will apply which includes gratuity and all applicable fees (parking, tolls, wait time, etc.).

* Cancellation in Wilkes Barre Areas, PA is 48 hours for all vehicle types except for buses.

* The cancellation in Alaska is 14 days for all vehicle types in order to avoid full charge.

International (Outside of USA)

All times are relative to local time of the pickup location.

Sedan: Must be cancelled 24 hours prior to scheduled pick-up time.

SUV, Van & Limousine (or similar in capacity) must be cancelled 72 hours prior to scheduled pick-up time.

Mini-Bus & Motor Coach must be cancelled 14 days in advance prior to scheduled pick-up time.

A late cancellation/no-show will result in a full charge for all vehicle types, which will include gratuity and all applicable fees (parking, tolls, wait time, etc.).

Question 18

Do the vehicles have WiFi?

Accepted Answer

Our vehicles are all capable of creating a WiFi connection, we just ask the person reserving the vehicle to give us notice as to whether or not you will be needing it.

Question 19

What all do I need to provide to secure a reservation?

Accepted Answer

All reservations require a credit on file which will be authorized at time of booking.

Question 20

What payment do you accept?

Accepted Answer

We accept all major Credit Cards and PayPal. We do accept checks however checks must be received and deposited prior to securing your reservation.

Question 21

What makes Vitesse different?

Accepted Answer

The Vitesse team has over 400 years of combined experience across ground transportation,
aviation, executive protection, and hospitality. The company emphasizes a "360 approach" to
travel — combining white-glove service, dependability, and technology-driven booking and
tracking tools (Vitesse Worldwide Home, Vitesse Worldwide About).

Question 22

Is smoking allowed in your vehicles?

Accepted Answer

No. We have a strict No-Smoking policy within the walls of this company.

Question 23

What is Vitesse Worldwide?

Accepted Answer

Vitesse Worldwide is a global luxury travel company offering chauffeured ground transportation, private aircraft charter, and executive protection services.  Founded in 1987 (with roots dating to 1997), the company is headquartered at 25 Crescent Street, Suite 100, Stamford, CT 06906, with a West Coast presence in Phoenix, Scottsdale, Sedona, Tucson, and Flagstaff (Vitesse Worldwide, Vitesse Worldwide Contact).

Question 24

Who does Vitesse Worldwide serve?

Accepted Answer

Vitesse is the company of choice for luxury travelers, CEOs and senior executives of Fortune
500 companies, diplomats, travel management companies/consortia, and members of the
entertainment community, providing service in over 1,000 cities across more than 100
countries worldwide (Vitesse Worldwide About).

Question 25

What services does Vitesse offer?

Accepted Answer

-Luxury chauffeured ground transportation (local and global)
-Private aircraft charter (including empty-leg flights and helicopter charters)
-Executive protection / security services
-Meetings, events, and group travel management (10 to 2,000 passengers)
-VIP concierge services

Question 26

What vehicles are in the ground transportation fleet?

Accepted Answer

Sedans, SUVs, stretch limousines, luxury vans (10-passenger corporate vans, 12/15-passenger
executive vans), mini-coaches (24/31-passenger, including Sprinter vans), and motor coaches
(49/55-passenger) — all recent models, meticulously maintained for safety, comfort, and
presentation (Vitesse Worldwide, Vitesse Worldwide Ground Transportation).

Question 27

Are chauffeurs vetted and trained?

Accepted Answer

Yes. All chauffeurs undergo background checks and are PAX certified, which is the industry
Vitesse Worldwide — Frequently Asked Questions
About Vitesse Worldwide
Services
gold standard for training in customer service and driver safety

Question 28

What aircraft charter options are available?

Accepted Answer

Vitesse offers the full range of private aircraft worldwide, including light, midsize, super-midsize, and heavy jets, plus helicopter and group aircraft charters.  There is no upfront investment, membership fee, or annual commitment required.

Question 29

What is an "empty leg" flight, and how does it work?

Accepted Answer

An empty leg is the return (or repositioning) flight of a chartered aircraft with no passengers on board - offered at a significantly reduced price, typically 25%-50% less than a standard charter.  If the original charter that created the empty leg is canceled, Vitesse will provide a full refund at no extra cost.

Question 30

Is Vitesse itself an air carrier?

Accepted Answer

No. Vitesse Worldwide, LLC does not own or operate aircraft and is not a direct or indirect air carrier.  It acts as an agent arranging flights, which are operated by FAR Part 135/121 carriers (or foreign equivalents) that retain full operational control. Vitesse does not provide additional
liability insurance beyond what the operator offers

Question 31

What does the executive protection service include?

Accepted Answer

Vitesse's security team has experience protecting celebrities, political figures, and business
leaders, with backgrounds including the U.S. Secret Service, U.S. Navy SEALs, Israeli Secret
Service, and the NYPD's Anti-Terrorism Squad.

Question 32

What information is needed to make a reservation?

Accepted Answer

- Passenger name and account name
- Date, day, pick-up time, and trip information
- Pick-up address, phone number, and email address
- Drop-off address or airport, airline, and flight number
- Type of vehicle required
- Booker's name, contact details, and any special instructions
- Payment details

Question 33

How can I book a ride?

Accepted Answer

Through the Vitesse online reservations portal, the Vitesse mobile app (iOS and Android), or by
calling the 24-hour call center at (800) 637-3373. Confirmations and receipts are sent
automatically by email, fax, or mail.

Question 34

What can I do with the Vitesse Worldwide app?

Accepted Answer

-Choose a vehicle type (sedan, SUV, limo, mini-coach, etc.)
-Booking & Reservations
-Save home and work addresses
-Make, view, amend, price, or cancel reservations
-View past reservations
-Track your driver's location on a map
-Pay by credit card

Question 35

What is "Booking Agent" functionality?

Accepted Answer

It allows a user to book, edit, view, or cancel rides on behalf of others they have rights to
manage. This access is set up in advance by the Client Services department and applies to both
the web tool and the mobile app. To request access, email clientservices@vitesseworldwide.com

Question 36

Can corporate accounts get reporting and account management?

Accepted Answer

Yes. Corporate administrators have direct online access to account information, can maintain
personalized passenger profiles, and can download monthly or quarterly activity reports
(reservation manifests, sales activity, invoices) as Excel files.

Question 37

How does Vitesse track flights for airport pickups?

Accepted Answer

Vitesse uses Flight View software, linked to the FAA Data Center, which is updated every three
minutes to monitor commercial and private aircraft and ensure timely pickups. Chauffeurs
require a minimum of 90 minutes' notice for U.S. airport pickups.

Question 38

Can chauffeurs take reservations or changes directly?

Accepted Answer

No. Chauffeurs cannot accept new reservations or reservation changes — these must go through
the reservations system or the 24-hour call center at (800) 637-3373.

Question 39

What are the cancellation windows for domestic (U.S.) trips?

Accepted Answer

-Point-to-point, Sedan: cancel at least 2 hours before pick-up
-Point-to-point, SUV/Van/Limousine/BMW/Mercedes/Exotic: cancel at least 5 hours before
pick-up (late cancellation charged 2 hours at the vehicle rate, or full charge depending on
location)
-Hourly charter, Sedan: cancel at least 8 hours before pick-up
-Hourly charter, SUV/Van/Limousine/BMW/Mercedes/Exotic: cancel at least 12 hours before
pick-up
-Mini-Bus: cancel 7 days in advance (late fee $300)
-Motor Coach: cancel 14 days in advance (late fee 50% of trip cost)
Wilkes-Barre, PA: 48 hours for all vehicle types except buses
-Alaska: 14 days for all vehicle types

Question 40

What are the cancellation windows for international trips?

Accepted Answer

-Sedan: 24 hours before pick-up
-SUV/Van/Limousine (or similar): 72 hours before pick-up
-Mini-Bus/Motor Coach: 14 days in advance
Late cancellations or no-shows are charged in full, including gratuity and applicable fees

Question 41

What happens if the vehicle is already en route when I cancel?

Accepted Answer

A full no-show charge applies, including gratuity and all applicable fees (parking, tolls, wait
time, etc.)

Question 42

What if my flight is diverted or delayed?

Accepted Answer

Flights are tracked via Flight View, and pickups are automatically rescheduled based on the
latest arrival estimate. If a flight is diverted, contact the 24-hour Dispatch line at (800) 637-3373
as soon as possible. Vitesse is not liable for extra charges resulting from a diversion, though
these may be claimable from the airline.

Question 43

How do I find my chauffeur at the airport?

Accepted Answer

Chauffeurs display a sign with the passenger's name. For domestic flights, they wait at the
luggage carousel (where permitted); for international flights, outside of Customs. If you can't
locate your chauffeur, call the 24-hour Dispatch Department at (800) 637-3373 — leaving the
location without calling may result in a no-show charge.

Question 44

Are there additional fees I should know about?

Accepted Answer

Tolls, parking, chauffeur's 15% gratuity, and a variable fuel surcharge (STC)
Additional stops: $10 (same town/airport) or $15 (out-of-town)
Late-night pick-up/drop-off (midnight–5:00 a.m.): +$20
Six major annual public holidays: +$20 surcharge
New York City trips below 34th Street: +$10
Rates are subject to change without prior notice

Question 45

What are the billing/credit terms?

Accepted Answer

Once a credit application is approved, full payment is due upon receipt of statement. Accounts
unpaid more than 10 days past the statement closing date accrue a 1% monthly finance charge
(12% APR) and may be charged to the backup credit card on file. Vitesse is not responsible for
personal property left in vehicles.

Question 46

What is Vitesse's severe weather policy?

Accepted Answer

Vitesse monitors forecasts for at least 24 hours before a major storm and consults with State
Police or local authorities on hazardous conditions. Operations are only suspended when
conditions are forecast to be extremely hazardous. If service is suspended, Vitesse attempts to
contact all affected clients to reschedule, and will still arrange pickup for anyone already in
transit to avoid being stranded.

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