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FAQs
How far in advance should I book?
Are your prices fixed?
What does the price include?
Can I receive an invoice for my journey?
Is there a booking fee?
Which airports do you cover?
Where will my chauffeur meet me on arrival?
What happens if my flight is delayed or lands early?
How long is the waiting grace period at the airport?
Can child seats be provided?
Can you accommodate oversized or specialist luggage?
How will I know when my chauffeur has arrived?
What if I need to adjust my pickup time on the day?
What if my chauffeur is delayed?
Can I request the same chauffeur for future bookings?
Is smoking permitted in the vehicles?
Can I bring food and drink into the vehicle?
How do I choose the right vehicle?
Can I upgrade my vehicle after booking?
Do you offer electric vehicles?
What are the passenger capacities across the fleet?
What is hourly chauffeur hire and when is it the right choice?
What is the minimum hire period?
Is mileage included within the hourly rate?
What is the cancellation policy?
Can I change the destination or add a stop after confirming?
What if I need to cancel on the day of travel?
How do we open a corporate account?
Can multiple colleagues book on the same account?
Do you offer credit accounts with monthly invoicing?
How is my personal data handled?
Is my journey information kept confidential?
Are chauffeurs vetted and properly licensed?
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