Question 1

What types of vehicles do you offer?

Accepted Answer

We provide a diverse fleet of luxury vehicles, including the Mercedes-Benz S-Class, Cadillac XT6, Cadillac Escalade, Ford Transit Executive Van, Mercedes-Benz Sprinter, Mini Bus, Limo Bus, and a dedicated Luggage Van. Every vehicle is meticulously maintained and equipped with high-speed Wi-Fi, premium interiors, and full climate control.

Question 2

How do I reach customer support?

Accepted Answer

Our concierge team is reachable 24/7 by phone at +1 (650) 364-0118 or by email at reservations@nlstrans.com. Active rides are monitored live by our dispatch team.

Question 3

How do I make a reservation?

Accepted Answer

Reservations can be made through our online booking portal, by emailing reservations@nlstrans.com, or by calling +1 (650) 364-0118. We recommend booking in advance for optimal availability, especially during peak travel seasons.

Question 4

What are your service hours?

Accepted Answer

NLS Transportation operates 24 hours a day, 365 days a year. You can book or modify a ride at any time.

Question 5

Are your drivers licensed and insured?

Accepted Answer

Yes. All NLS chauffeurs are fully licensed, commercially insured, and undergo rigorous background checks, defensive driver training, and ongoing hospitality coaching.

Question 6

Can I make changes to my booking?

Accepted Answer

Yes. You can modify pickup time, vehicle class, stops, or passenger details by contacting our concierge team. Changes within 2 hours of pickup are accommodated whenever possible based on dispatch availability.

Question 7

What if I need to cancel my booking?

Accepted Answer

You may cancel your booking with no charge up to 24 hours before your scheduled pickup for standard reservations. Special events, weddings, and group bookings have separate cancellation windows.

Question 8

Are child seats available?

Accepted Answer

Yes. Forward-facing, rear-facing, and booster seats are available at no additional charge. Please request the seat type and child's age at the time of booking.

Question 9

Do you provide airport transportation?

Accepted Answer

Yes. NLS provides chauffeured airport transfers to and from SFO, OAK, SJC, LAX, BUR, LGB, and all major California airports, plus private FBO terminals for executive and charter clients.

Question 10

What if my flight is delayed?

Accepted Answer

We monitor flight schedules in real time. If your flight is delayed, your chauffeur will adjust pickup time automatically. You are never left waiting and never charged for delays outside your control.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, ACH, and approved corporate billing accounts. Personal bookings are typically charged at the time of reservation; corporate accounts can be invoiced on negotiated terms.

Question 12

Is there a loyalty program?

Accepted Answer

Frequent travelers and corporate accounts receive priority dispatch, preferred pricing, and dedicated account management. Contact our concierge team to discuss enrollment.

Question 13

How do you track my flight?

Accepted Answer

We use real-time flight tracking software integrated directly with airport radar feeds. Your chauffeur's arrival is automatically adjusted for early landings, delays, or gate changes.

Question 14

How far in advance should I book?

Accepted Answer

For standard transfers, we recommend booking 24 to 48 hours in advance. For peak travel seasons or holidays, earlier booking is highly encouraged to guarantee vehicle availability.

Question 15

Where do I meet my chauffeur?

Accepted Answer

For arrivals, your chauffeur meets you at baggage claim with a personalized meet-and-greet sign by default. Curbside pickup and private FBO meet points are also available on request.

Question 16

Are your rates all-inclusive?

Accepted Answer

Our published rates include the chauffeur, vehicle, fuel, standard wait time, and base gratuity-eligible service. Tolls, parking, airport fees, and overage wait time are billed separately.

Question 17

Do you service private FBO terminals?

Accepted Answer

Yes. NLS regularly services every major FBO across the Bay Area and Los Angeles, including Signature, Atlantic, Jet Aviation, Million Air, and Clay Lacy. Tail number coordination is included.

Question 18

Is there a waiting time grace period?

Accepted Answer

Domestic arrivals include 30 minutes of complimentary wait time after touchdown; international arrivals include 60 minutes. Additional wait time is billed in 15-minute increments at your vehicle's hourly rate.

Question 19

Can I book transfers in other cities?

Accepted Answer

Yes. Through our vetted global affiliate network, we coordinate seamless airport transfers in over 1,000 cities across 70+ countries, booked and billed through your single NLS contact.

NLS Transportation

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