Question 1

How do I book a ride with Escalane?

Accepted Answer

You can book online through our reservations portal or contact us directly by phone or email.

Question 2

Can I make changes to my booking?

Accepted Answer

Yes, you can modify your reservation by contacting us directly. We’ll do our best to accommodate changes based on availability.

Question 3

How do I cancel or change my reservation?

Accepted Answer

You can cancel or modify your booking by contacting us via phone or email.

Question 4

How do you charge for services?

Accepted Answer

Our pricing may be based on an hourly rate, a flat rate, or distance, depending on the type of service and vehicle. Full price breakdown will be given to our clients upon booking.

Question 5

Do you have a lost and found policy?

Accepted Answer

Yes, if you leave any items in the vehicle, please contact us as soon as possible, and we’ll do our best to return them.

Question 6

What is your cancellation policy?

Accepted Answer

Cancellations are generally allowed up to 1hr before the scheduled pick-up time, after that fees may apply.

Question 7

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially for peak times or special events, to ensure availability.

Question 8

Is there a minimum booking time?

Accepted Answer

Yes, there is a minimum booking time of of 2 hrs for hourly service.

Question 9

Do you track flights for airport pickups?

Accepted Answer

Yes, we monitor flights to adjust pickup times if there are delays, or early landings ensuring prompt and reliable service.

Question 10

Is there a customer service number I can call during my trip?

Accepted Answer

Yes, we have a customer service line available 24/7 to assist you with any questions during your trip.

Question 11

What amenities are included in your vehicles?

Accepted Answer

Amenities vary by vehicle but may include bottled water, charging ports, Wi-Fi, and premium sound systems. Please specify any additional requests when booking.

Question 12

Do you allow food and drinks in the vehicle?

Accepted Answer

Yes, we allow light snacks and non-alcoholic beverages. Alcohol is permitted for clients over 21, but please confirm any specifics with us beforehand.

Question 13

Do you offer child seats?

Accepted Answer

Child seats can be provided upon request. Please specify the type and number of seats needed during booking.

Question 14

Are pets allowed in the vehicles?

Accepted Answer

Yes, every pet is welcome

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